Scheduler Phone:  (256) 999-1166

Welcome to CAANEAL's

Energy Assistance Appointment Scheduler

Upcoming Appointments

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Schedule an Appointment

Schedule your appointments here.

Upload Documents

Upload documents for your upcoming appointment here.


Important Message

We know how important energy assistance is to our community, especially as the colder months approach, and we want to keep our clients as informed as possible about the status of our programs.

At this time, we have not yet received our funding for the Winter LIHEAP season. Because of this, we are unable to schedule appointments.

We encourage you to check back with us at the beginning of the year, when we expect more information. As soon as the funding arrives and appointments become available, we will post updates right here on our website (www.caaneal.org) as well as on our Facebook, Instagram, and LinkedIn pages.

We appreciate your patience and understanding as we navigate this funding schedule.

List of Documents Required for LIHEAP

 Having all your documents prepared will help us serve you faster and more efficiently.   Please bring the following documents to your appointment, missing documents may result in your application being delayed or denied:

  • Original Social Security cards for everyone in your household. (We will not accept a copy)
  • Current Alabama Picture ID of head of household including spouse, if applicable. Please check your ID expiration date.
  • You MUST provide proof of Gross income for the PREVIOUS MONTH for ALL PERSONS living in the household this includes, but may not cover all types:
    • Check stubs from employer, Social Security, SSI, pension, unemployment, and VA benefits. (We will not accept bank statements.)
    • Child support, TANF & Child Social Security/SSI benefits
    • Any other income information you may have.
  • Non-parental guardians MUST PROVIDE documentation from the Court or Department of Human Resources showing current permanent or temporary custody of children living in the household.
  • If you live in Public Housing, Section 8, or ANY income based housing you must bring your lease or housing voucher that shows utility allowance..
  • Bring a copy of your most recent bill that is your primary source of heating

Please note after reviewing your documents we may request additional information to complete your application.

Locations of Community Action Agency of Northeast Alabama Energy Assistance sites

  • Blount County:
    1004 2nd Ave. E, Oneonta, AL 35121 | Google Map
  • Cherokee County:
    833 Cedar Bluff Rd, Centre, AL 35960| Google Map
  • DeKalb County:
    1481 McCurdy Ave S, Rainsville, AL 35986 | Google Map
  • Jackson County:
    205 Liberty Lane, Scottsboro, AL 35768 | Google Map
  • Jefferson County (Bessemer):
    1612 3rd Avenue N, Bessemer, AL 35020 | Google Map
  • Jefferson County (Birmingham):
    900 38th Street N, Birmingham, AL 35222 | Google Map
  • Marshall County:
    8180-A US Hwy. 431, Albertville, AL 35950 | Google Map
  • St. Clair County:
    205 Edwin Holiday Place, Suite 113, Pell City, AL 35125 | Google Map